Tote Bag

For shoes we recommend measuring your foot from heel to toe and adding approximately 6 mm (¼ inch) of extra room for a comfortable fit. Then compare this measurement with the Size Chart on the product page to find your best-fitting size.

Sizing can vary between styles, so always check the chart for the specific product you're ordering. If you're between sizes or plan to wear thicker socks, consider allowing a little extra room.

We understand that finding the right fit online isn't always easy.

If your item doesn't fit as expected, our customer support team can help you explore the available size exchange options. Exchanges are subject to our exchange policy, including the applicable conditions and any costs.

We recommend checking the Size Chart before ordering to help avoid unnecessary exchanges.

Once your order has shipped and tracking is available, you'll receive the tracking details associated with your shipment.

You can use these details to check your delivery progress. Please allow some time for the carrier to display its first tracking update.

If you're having trouble locating your order, our customer support team can help.

We deliver across Canada. Delivery times depend on your location, order processing and the shipping carrier.

You can find our current processing times and estimated delivery windows in our Shipping Policy.

Once your order has been dispatched, you can follow its journey using the available tracking information.

We're happy to help with questions about sizing, products, delivery or an existing order.

You can reach our customer support team through our Contact Us page. If you're contacting us about an existing order, please include your order number so we can look into it more easily.