Terms & Conditions

Terms of Service

Nordstride

Last updated: 04-16-2026

These Terms of Service (“Terms”) govern your use of the website operated by Nordstride (“Company”, “we”, “our”, or “us”). By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with these Terms, you may not access the website or use our services.

1. Company Information

Business name: Nordstride
Address: Keizersgracht 520H, 1017EK Amsterdam, Netherlands
Chamber of Commerce (KvK): 71532455
Support email: support@nordstride.com

2. Online Store Terms

By using this website you confirm that:

  • you are at least the age of majority in your jurisdiction

  • you will not use our products for any illegal or unauthorized purpose

  • you will not violate any laws in your jurisdiction (including copyright laws)

Any breach of these Terms may result in immediate termination of service.

3. Product Information and Accuracy

We strive to display our products as accurately as possible.

However, you acknowledge and agree that:

  • product colors may appear differently depending on screen settings

  • materials, textures, colors or details may vary slightly

  • packaging, labeling or product design may change over time

Product images are for illustrative purposes only and may not exactly represent the final product received.

Nordstride does not guarantee that all product descriptions or images are completely free from minor inaccuracies.

4. Pricing and Availability

All prices listed on the website are subject to change without notice.

We reserve the right to:

  • modify or discontinue products at any time

  • limit quantities purchased per person or per order

  • cancel or refuse any order

If we cancel an order after payment has been processed, a full refund will be issued.

5. Shipping and Delivery

Nordstride sells internationally and primarily serves customers in Canada and other markets.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

  • customs clearance

  • logistics disruptions

  • courier delays

  • weather conditions

  • public holidays

Nordstride cannot be held responsible for delays caused by third-party shipping carriers or customs authorities.

Risk of loss passes to the customer once the order has been handed to the shipping carrier.

6. Returns and Refunds

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Before returning any item, customers must contact our support team at:

support@nordstride.com

Our team will review the request and provide instructions.

Important conditions:

  • Return shipping costs are the responsibility of the customer.

  • Items must be unused and in original condition.

  • Certain products may be non-returnable for hygiene or safety reasons.

Refunds will be issued after the returned product has been inspected.

Nordstride reserves the right to deny refunds for items that are damaged, used, or returned outside the allowed timeframe.

7. Exchanges

If you need a different size or variant, we recommend requesting an exchange.

For footwear we generally recommend ordering half a size larger, especially when the shoes are intended for walking or hiking, as feet may expand during activity.

Exchange requests must be submitted through our support team.

8. Product Use and Disclaimer

Nordstride products are designed for comfort and everyday use.

They are not medical devices and should not be considered medical treatment.

Customers are responsible for determining whether a product is suitable for their personal use.

Nordstride shall not be held responsible for injuries, discomfort, allergic reactions or damages resulting from improper use of products.

9. Limitation of Liability

To the maximum extent permitted by law, Nordstride shall not be liable for any:

  • indirect damages

  • incidental damages

  • consequential damages

  • loss of profits

  • loss of data

  • loss of business opportunities

arising from the use or inability to use our website or products.

In any event, Nordstride’s total liability shall not exceed the amount paid by the customer for the product purchased.

10. Third-Party Services

Certain content, products or services may include materials from third parties.

Nordstride is not responsible for examining or evaluating the content or accuracy of third-party materials and does not warrant or assume liability for them.

11. Intellectual Property

All content on this website, including:

  • text

  • graphics

  • logos

  • images

  • designs

is the property of Nordstride and may not be copied, reproduced or distributed without written permission.

12. Fraud Prevention

Nordstride reserves the right to cancel orders that appear suspicious or fraudulent.

We may request additional verification before processing certain orders.

13. Governing Law

These Terms of Service are governed by the laws of the Netherlands, unless mandatory consumer laws in the customer’s country require otherwise.

Any disputes arising from the use of this website shall be handled under applicable jurisdiction.

14. Changes to These Terms

Nordstride reserves the right to update or modify these Terms at any time.

Changes will take effect immediately once published on the website.

Customers are responsible for reviewing the Terms periodically.

15. Contact Information

For questions about these Terms, please contact:

Nordstride Support
support@nordstride.com