Privacy Policy
At Nordstride, we value your privacy and the protection of your personal data. This Privacy Policy explains what information we collect, why we collect it, and how we use it to improve your experience when visiting our website and purchasing from our store.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Applicability
This Privacy Policy applies to the services of Nordstride and to the use of our website.
Please note that Nordstride is not responsible for the privacy policies of third-party websites or external sources referenced on our website.
We respect the privacy of all users of our website and ensure that personal information provided to us is handled confidentially and in accordance with applicable data protection laws.
2. Use of Our Services
When you place an order, create an account, or use one of our services, we may ask you to provide certain personal information.
This information may include:
• Name
• Shipping address
• Billing address
• Email address
• Phone number
• Payment details
This data is used solely for the purpose of:
• processing orders
• completing payments
• delivering products
• providing customer support
Your data is stored on secure servers operated by Nordstride or trusted third-party service providers.
3. Communication
When you contact us via email, contact forms, or customer support channels, we may retain those communications.
The information you provide will only be used to respond to your request or resolve your issue.
These messages may be stored on secure servers and will not be combined with other personal data unless necessary for customer support purposes.
4. Cookies
Functional Use and Analytics
Nordstride uses cookies to improve the functionality of our website and to better understand how visitors interact with our store.
Cookies are small text files placed on your device that allow us to:
• optimize website performance
• analyze visitor behavior
• remember user preferences
• improve the checkout experience
• personalize product recommendations
We may use analytics tools such as:
• Google Analytics
• Meta (Facebook) Pixel
• Pinterest Tag
These tools help us understand how users navigate our website and allow us to improve our services.
Third-Party Cookies
Our website may also use services provided by third parties such as:
• payment providers
• marketing platforms
• review platforms
• analytics providers
These services may place cookies necessary for their functionality.
Nordstride does not sell or share personal data with third parties for commercial resale.
You may adjust your browser settings to block or delete cookies. Please note that disabling cookies may limit certain website functionality.
5. Purpose of Data Processing
Nordstride collects and processes personal data for the following purposes:
• processing and delivering orders
• payment processing
• managing returns and exchanges
• customer support and communication
• improving our webshop and services
• marketing and customer satisfaction surveys
• sending review requests
• complying with legal obligations
Personal data will never be used for purposes other than those described above unless explicit consent has been obtained.
6. Sharing Data with Third Parties
We only share personal data with third parties when necessary to perform our services.
Examples include:
• payment processors
• shipping carriers
• email service providers
• analytics providers
• customer review platforms
These third parties are only allowed to use the data for the specific purpose for which it was provided and must comply with strict privacy and security obligations.
Nordstride does not sell personal data to third parties.
Within our organization, access to personal data is restricted to employees who require the information to perform their job responsibilities.
All employees are bound by confidentiality agreements.
7. Data Retention
Nordstride does not retain personal data longer than necessary for the purposes for which it was collected.
Certain data may be retained longer when required by law, such as financial records for accounting or tax compliance.
Customer accounts and marketing preferences remain active until you request deletion.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• the right to access your personal data
• the right to correct or update your information
• the right to request deletion of your data
• the right to object to marketing communications
• the right to withdraw consent for data processing
If you wish to exercise any of these rights, please contact us.
9. Data Security
Nordstride takes appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or disclosure.
We use secure systems, encrypted connections, and trusted service providers to ensure your information remains protected.
10. Changes to This Privacy Policy
Nordstride reserves the right to update this Privacy Policy at any time.
When changes are made, the updated version will be published on this page with a revised "last updated" date.
We recommend reviewing this policy periodically.
11. Contact Information
If you have questions about this Privacy Policy or wish to request access, correction, or deletion of your personal data, please contact us:
Nordstride Support
support@nordstride.com