Return Policy
Refund & Return Policy
Nordstride
Last updated: 04-16-2026
At Nordstride, we design products to support comfortable everyday movement. Because our products are used for personal wear and hygiene reasons, the following return conditions apply.
By placing an order with Nordstride, you agree to the terms outlined in this policy.
1. Return Window
Customers may request a return within 30 days of receiving their order.
Return requests must be submitted by contacting our support team at:
Return requests submitted after the 30-day period may be declined.
Returns sent without prior authorization may not be accepted.
2. Exchange First Policy
Nordstride operates under an exchange-first policy.
If a product does not fit or meet expectations, we encourage customers to request:
• a size exchange
• a product replacement
• store credit
Refunds are issued only after the return has been received and inspected.
3. Return Eligibility
To qualify for a return, items must meet all of the following conditions:
• Item must be unused and unworn
• Item must be in original condition
• Item must include original packaging
• Item must be free of damage, stains, odors, or washing
Nordstride reserves the right to refuse any return that does not meet these conditions.
Items showing signs of wear may be returned to the customer without refund.
4. Non-Returnable Items
The following items are not eligible for return or refund:
• Clothing purchased during sales, promotions, or clearance
• Worn or used clothing
• Items returned without original packaging
• Items returned outside the 30-day return window
• Items damaged through improper use
• Products marked as final sale
These restrictions are necessary due to hygiene, safety, and product integrity.
5. Return Shipping Costs
Customers are responsible for all return shipping costs.
Original shipping fees are non-refundable.
Customers must use a tracked shipping service, as Nordstride cannot be held responsible for lost return shipments.
6. Restocking and Handling Fees
Nordstride reserves the right to apply a restocking or handling fee when processing returns, particularly when:
• returned products require inspection or repackaging
• the return request is unrelated to product defects
If applicable, this fee may be deducted from the refund amount.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include:
• Order number
• Photos of the product
• Photos of the packaging
Our team will review the claim and provide an appropriate resolution, which may include replacement, partial refund, or store credit.
8. Refund Processing
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
9. Partial Refunds
Nordstride reserves the right to issue partial refunds in cases including but not limited to:
• returned items that show minor signs of use
• items returned with damaged packaging
• items returned missing components
10. Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it must follow the standard return process.
11. Refused Deliveries
If a shipment is refused by the customer or returned due to failed delivery attempts, Nordstride may deduct:
• return shipping fees
• handling costs
• logistics fees
from the refund amount.
12. Chargebacks and Payment Disputes
Customers agree to contact Nordstride support before initiating a chargeback or payment dispute.
Unauthorized chargebacks may be disputed with supporting documentation including:
• delivery confirmation
• order records
• customer communications
Nordstride reserves the right to deny future orders from customers who engage in fraudulent chargebacks.
13. Abuse of Return Policy
Nordstride monitors return activity to prevent abuse.
We reserve the right to refuse returns, refunds, or future orders from customers who:
• repeatedly return worn items
• attempt fraudulent claims
• misuse the return system
14. Contact
For return requests or questions regarding this policy, please contact:
Nordstride Support
support@nordstride.com