Once your order has been shipped, you will receive an email with your tracking number.

You can use this number on our Track Your Order page to follow your package in real time.

Please check your spam or promotions folder first.

If you still cannot find it, contact our support team and we will resend your tracking details.

Tracking information can take 24–48 hours to update after shipment.

If your tracking status has not changed after this time, please contact us.

Most Nordstride orders are processed within 48 hours.

Delivery times depend on the destination but typically range between 6–12 business days.

Yes. Nordstride ships to Canada since 2026, we also ship within Europe and Scandinavian countries.

Yes. Every order includes tracked shipping, so you can monitor the delivery progress.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Before sending any item back, we kindly ask you to contact our customer support team first. This allows us to review your request and provide the most suitable solution.

In many cases we can quickly assist with:

- A size exchange
- Product advice or adjustments
- A replacement if the product arrived damaged
- Return instructions if a return is necessary

Our support team will guide you through the process and make sure everything is handled as smoothly as possible.

To start a return request, please contact our support team via the contact form or email and include your order number and a short description of the issue.

We are always happy to help you find the best solution.

Yes. If the size is not quite right, you can request an exchange for a different size. Our support team will gladly guide you through the process and help you find the best fit.

For walking and hiking footwear, we generally recommend choosing half a size larger than your usual size. During longer walks or hikes, your feet naturally expand slightly due to movement and circulation, and the extra space helps maintain comfort and prevents pressure on the toes.

Choosing a slightly larger size also allows for:

- Better comfort during long walks
- Natural foot expansion during activity
- Reduced pressure on the toes
- Extra room when wearing thicker socks

If you are unsure about sizing, our support team is always happy to assist you before or after your purchase.

Simply contact us with your order number and sizing question, and we will help you find the right solution.

Please contact us immediately and include photos of the product.
We will quickly arrange a replacement or solution.