Shipping Policy
Nordstride Canada
ast updated: 03-16-2026
At Nordstride, we aim to process and deliver your order as quickly and carefully as possible. This Shipping Policy explains our shipping rates, delivery timelines, order processing procedures, and important delivery information.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Shipping Area
The Nordstride Canada store currently ships exclusively within Canada.
Orders placed from outside Canada may not be processed.
Please note that Nordstride Europe operates separately through a different website and distribution system, and this policy does not apply to orders placed on that platform.
2. Shipping Costs
We offer free standard shipping on orders over 75 CAD within Canada.
For orders below this threshold, shipping costs are calculated at checkout based on location and carrier rates.
Shipping rates may vary depending on:
• delivery location
• shipping carrier
• order size or weight
The final shipping cost will always be displayed at checkout before completing your purchase.
3. Order Processing
Once your order has been placed, you will receive an order confirmation email.
Orders are typically processed within 1–3 business days.
Orders are processed on business days:
Monday to Friday
Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Times
After processing, estimated delivery times within Canada are typically:
Standard shipping:
4–10 business days
Delivery times are estimates and may vary depending on:
• location within Canada
• courier services
• weather conditions
• peak shopping periods
• logistics delays
Nordstride cannot guarantee exact delivery dates.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email including a tracking number.
This allows you to monitor the status of your delivery at any time.
If you do not receive tracking information within a few days after ordering, please contact us at:
6. Delivery Delays
While we aim to meet the estimated delivery timelines, delays may occasionally occur due to circumstances outside our control.
These may include:
• courier delays
• customs inspections
• severe weather conditions
• national holidays
• high seasonal demand
Nordstride is not responsible for delays caused by shipping carriers or external logistics providers.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Nordstride cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
If an incorrect address is submitted, please contact us immediately at:
We cannot guarantee that address changes can be made once an order has been processed.
8. Lost or Stolen Packages
Once a shipment has been handed over to the shipping carrier and marked as delivered, Nordstride is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact our support team so we can assist in investigating the issue with the carrier.
9. Refused or Undeliverable Shipments
If a package is refused or cannot be delivered due to incorrect address details, the shipment may be returned to the sender.
In such cases, Nordstride reserves the right to deduct:
• return shipping costs
• handling fees
• logistics charges
from any refund issued.
10. Pre-Orders
If a product is listed as a pre-order, the expected shipping timeframe will be clearly stated on the product page.
Orders containing pre-order items will only be shipped once the item becomes available.
11. Contact
If you have any questions regarding shipping or the status of your order, please contact us:
Nordstride Support
support@nordstride.com